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General information


navigatorclothing.com is a division of trademarked company, navigator Clothing.

Unit 20, Central Trading Estate, Cable Street, Wolverhampton, WV2 2RJ.

The following terms and conditions will apply between you and navigator Clothing  when you purchase an item from navigatorclothing.com. The terms do not affect your statutory rights.


Your contract for purchases made through navigatorclothing.com is with navigator Clothing  and you undertake that all goods ordered by you are for your own private and domestic use only and are not for resale.

You must be eighteen years old or above to use this site. If you are under eighteen, you may only use the site in conjunction with, and under the supervision of, a parent or guardian. If you do not qualify, please do not use the site.

You must agree that e-mail can be used as a long-distance means of communication.

You warrant that all details you provide to navigatorclothing.com for the purpose of ordering or purchasing goods are correct, that the credit or debit card you are using is your own and that there are sufficient funds in your account to cover payment of the product(s) ordered.

During the registration process, you must choose a username and password. You are responsible for all actions taken under that username and password and must only purchase from navigatorclothing.com under your own username and password. You must make every effort to keep your password safe and should not disclose it to anyone. If it is compromised, you must change it. You may not transfer or sell your username to anyone, nor permit, either directly or indirectly, anyone to use your username or password. If there are any changes to the details supplied by you it is your responsibility to inform navigatorclothing.com as soon as possible.

It is a crime to use a false name or a known invalid credit card to order. Anyone caught willfully entering an erroneous or fictitious order will be prosecuted to the fullest extent of the law. navigator Clothing tracks the electronic 'fingerprints' of every order placed on navigatorclothing.com. This is a standard procedure to enable us, and all legitimate crime prevention and prosecution authorities, to trace individual users engaging in criminal activities on our website.

navigatorclothing.com reserve the right to terminate our agreement with you and to suspend or terminate your access to the site immediately and without notice to you if:

  • You fail to make payment to us when due
  • You breach any of our terms and conditions
  • When requested by us to do so, you fail to provide within a reasonable time frame, sufficient information to enable us to determine the accuracy and validity of any information supplied by you, or your identity
  • We suspect you have engaged, or are about to engage, or have way of being involved in fraudulent or illegal activity on navigatorclothing.com
Ordering

The following terms and conditions apply:

  • When placing an order, you warrant that any and all information given is accurate and complete.
  • All orders are subject to acceptance and product availability.
  • Availability information for products is listed on each individual product description. If navigatorclothing.com has insufficient stock to deliver the goods you have ordered, navigatorclothing.com will not charge your credit or debit card until the items are back in stock and ready to be dispatched.
  • All prices listed on navigatorclothing.com are correct at the time of entering information, however, we reserve the right to change prices of any product at any time. All prices include sales tax.
  • No contract for the sale of any product will exist between you and navigatorclothing.com until navigatorclothing.com accepts your order by way of an email confirming that it has received payment in full for all the goods you have ordered.
  • This confirmation email will be sent to the email address given in your order form and will detail products ordered, payment method, cost (including VAT and P&P) and usual delivery times.
  • You must check all the details on this confirmatory email are correct and contact us as soon as possible if any details are incorrect.
  • If your order has not been accepted, you will receive an explanatory email from navigatorclothing.com detailing the reasons why.
  • Discount vouchers cannot be used on sale products.
Delivery

The following terms and conditions apply:

  • The delivery period stated within which you will receive your order is approximate. Goods will be sent to the address given by you in your order. If you are ordering more than one item, your goods may be sent to you in installments if certain items are out of stock.
  • If your delivery address is outside of the UK, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. You must meet any additional charges for customs clearance. Please note, customs policies vary widely from country to country. We recommend you contact your local customs office for further information.
  • Please note international shipments may be subject to cross-border inspections by customs authorities.
  • Your first order with navigatorclothing.com can only be sent to the cardholder’s address.
  • If you change your payment card details the first order with the new card can only be sent to the cardholder’s address.
Payment

The following terms and conditions apply:

  • navigatorclothing.com accepts most major credit/debit cards: Mastercard, Visa, Maestro, Electron, American Express and Solo. You can also pay via Paypal.
  • All credit and debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.
Order status

Explanations of the different order statuses:

Your order is being processed

We are in the process of packing your order at the warehouse. It has not yet been dispatched.

Your order has been completed/dispatched

Your order has left our warehouse and is on its way to you.

Your order has been cancelled

Your order has been cancelled and will not be sent out to you. This may be because:

  • You cancelled the order before it was dispatched.
  • Payment was declined. Please contact your bank for more information.
  • The items are out of stock – will send you an email if this is the case.
We are processing your return

We have received your return and are processing it.

Your return has been processed

We have processed your return and refunded your money, if applicable. This can take a few days to show in your bank account.

If you need more information about your order status, please contact customer services.

Cancelling an order

The following terms and conditions apply:

  • You may cancel your order at any time prior to your order being processed by clicking the ‘delete’ button next to the product ordered in you shopping basket.
  • If you have submitted your order and received you confirmation email from navigatorclothing.com, you can still cancel your order within 24 hours of the order being placed. Please email you cancellation marked ‘URGENT CANCELLATION’ to the Customer Service team. Please ensure you list your name, address, product ordered and order code on the email.
  • If you wish to cancel your order after 24 hours of the order being placed, you will need to wait until you receive the product and then follow our Returns policy.
  • Once navigatorclothing.com has received notification from you that you wish to cancel an order, any sum debited to navigatorclothing.com from your credit or debit card will be re-credited to that credit or debit account within 30 days of your order, provided the goods you return are in the same condition that they were when delivered to you. You will be liable to any charges incurred when returning the goods to navigatorclothing.com, unless the return is as a result of an error on our side.
Contract cancellation

You are entitled to cancel this contract if you so wish provided that you exercise your right within seven working days after the day on which you receive your order and follow the procedure set in our Returns policy.

Returns

You may return most items sold by navigatorclothing.com within 14 days from the date of delivery for a full refund. For more information, please refer to our Returns policy.

Exchange

navigatorclothing.com will be happy to exchange for the same item most products that are damaged, faulty or incorrectly shipped through any circumstance that is in our error within 28 days from the date of delivery. For more information, please refer to our Exchange policy.

Privacy
  • navigatorclothing.com will not pass on your personal, credit or debit card details to any third party
  • navigatorclothing.com will never ask for personal details via email. If you receive an unsolicited email asking for your navigatorclothing.com log in details, please contact Customer Services immediately.
  • For more information, please view our Privacy Policy.
Liability
  • navigatorclothing.com does not accept liability (except as set out below) for any errors and omissions and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services.
  • If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. In the event that you order an item and the price published on navigatorclothing.com is incorrect for any reason, we will contact you to let you know the correct price and ask you whether you still wish us to fulfill your order at this price. We shall be under no obligation to fulfill an order for a product that was advertised at an incorrect price. We shall give you the option of confirming the order at the correct price or if you so choose, to cancel the order altogether. If you cancel and have already paid for the goods in the circumstances described in this clause, we shall refund the full amount within 30 days of the date of order.
  • In the unlikely event that you receive goods that were not what you ordered, were damaged or defective, or were of a different quantity to that stated on your order form, navigatorclothing.com shall, at its own option, make good any shortage or non-delivery, replace or repair any damaged or defective goods, or refund to you the amount you paid for the goods in question provided that you notify navigatorclothing.com of the problem in writing at the address stated in the confirmation e-mail within 10 working days of delivery of the goods. This does not affect your statutory rights.
  • navigatorclothing.com has taken every measure to provide accurate product images for each product for sale on the site. However, due to a number of mitigating factors such as Internet browsers, monitor colour contrasts etc, navigatorclothing.com cannot be held responsible or liable for any colour discrepancies between the image and the actual product.
  • The products sold on navigatorclothing.com are provided for private domestic and consumer use only. Accordingly, navigatorclothing.com do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of navigatorclothing.com or for any products or services purchased from navigatorclothing.com
  • navigatorclothing.com has taken very measure to prevent Internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, navigatorclothing.com cannot be held liable in the extremely unlikely event of a breach in our secure computer servers.
  • We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events.
Free delivery

Applies only to single UK orders of £75 or more. For further information, please refer to our Delivery policy

Copyright

All rights, including copyright, in the content of the navigatorclothing.com web pages are owned or controlled by navigator Clothing . In accessing navigatorclothing.com web pages, you agree that you may only download the content for your own individual and non-commercial use. You are not permitted to copy, broadcast, download, store (in any medium), transmit, show or play in public, adapt or change in any way the content of the navigatorclothing.com web pages for any other purpose whatsoever without the prior written permission of navigator Clothing .

Third party information

We cannot be held responsible for material displayed on third party websites or any other written material. The only prices that apply for navigator Clothing products are those stated on the navigatorclothing.com website. We cannot vouch for the reliability of prices stated on shopping directories or through any other third party.

Student discount
  • Student discounts are only available to those people who can prove their student status.
  • We reserve the right to change the percentage of discounts offered at any time.
  • The discount can only be given at the point of purchase and cannot be applied retrospectively.
  • Except as indicated in these terms and conditions this offer cannot be used in conjunction with any promotional coupon or discount offers.
  • No cash alternative will be offered.
  • We reserve the right at any time to withdraw or extend the terms of the discount code.
  • navigator Clothing reserves the right at any time to vary or withdraw the products or promotions included in this offer.

The normal terms of purchase and standard refund policies of navigator Clothing apply.

Promotional offers
  • Promotional offers can only be given at the point of purchase and cannot be applied retrospectively.
  • Except as indicated in these terms and conditions this offer cannot be used in conjunction with any promotional coupon or discount offers.
  • No cash alternative will be offered.
  • We reserve the right at any time to withdraw or extend the terms of the discount code.
  • navigator Clothing reserves the right at any time to vary or withdraw the products or promotions included in this offer.

The normal terms of purchase and standard refund policies of navigator Clothing apply.